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Chitback

For builders' merchants, trade wholesalers, and hire depots

Get trade accounts paid without losing the customer.

The credit control procedure that runs itself. Same steps, same dates, every trade account. Accounts Payable gets the invoice and the signed delivery note together, so there is nothing left to query.

Work out what late payment may be worth Upload your aged debtors

Works with aged debtor exports from Xero, QuickBooks, Sage, and FreeAgent. No setup call.

The excuse costs them nothing. It costs you weeks.

“We can't find the signed delivery note.”

Reminders carry the invoice and the signed POD, so Accounts Payable has nothing left to ask for.

“It's on Friday's payment run.”

The promise is logged with its date. The day after, it is checked and followed up politely.

Silence.

Polite first, firmer on a set schedule. The statutory interest notice waits for your approval.

It is not aggressive. It is procedure.

Your customers run their payables through a system. Now your trade ledger runs through one too. The counter staff and reps keep the relationship. The procedure does the chasing.

  1. Day 1

    Friendly reminder

    Invoice number, amount, and due date in the first line. Proof attached.

  2. Day 14

    Overdue statement

    Every overdue invoice on one page, with your terms and a date to pay by.

  3. Day 21

    Notice of intention

    Shows the statutory interest and compensation you may claim.

    Only with your approval

  4. Day 30

    Letter before action

    Basis, facts, amount, and calculation. 14 days to pay or reply.

    Only with your approval

UK law may entitle you to 8% plus Bank Rate, and £40 to £100 per late invoice.

The Late Payment of Commercial Debts (Interest) Act 1998 covers business-to-business debts. Check one invoice in a minute. The calculator shows the rate, the reference date, and the conditions next to every number.

Use the free calculator

Pricing

Early access. Prices exclude VAT. Items marked "coming soon" are not in the app yet.

Core Recovery

£249 a month

  • Aged debtor upload (CSV or Excel)
  • Polite-to-firm reminder schedule
  • Promise-to-pay tracker
  • Xero and QuickBooks sync (coming soon)

Pro Statutory and Evidence

£399 a month

  • Everything in Core
  • Statutory interest and compensation figures
  • Owner-approved notice and letter before action
  • Evidence packs with signed delivery notes (coming soon)
  • Reply sorting: promise, query, or dispute (coming soon)